How requests work.

An artist and title, catalog number or a reference link helps us identify the record. Include the label, format or preferred edition when you know them, and check the record details before submitting.

A request tells us what you’re looking for. We’ll check whether we can source it. Submitting a request does not reserve a copy. If we provide Copy reserved under Status details, it means a copy has been reserved for you.

A pre-order is a request for a record that isn’t available at fanático yet. It can be an upcoming release or an already released record we need to source. We don’t take pre-orders for second-hand records.

We’ve asked a supplier for the record. This status alone does not confirm a reserved copy. We may add Awaiting confirmation or Copy reserved under Status details when there is more information to share.

You may see Pending, Ordered from supplier, Shipped to us, Awaiting payment, Completed or Cancelled. Shipped to us is an optional update: your request may go directly from Ordered from supplier to Awaiting payment. We’ll share updates when there is news to provide.

Status details are optional extra information from the shop, such as Awaiting confirmation, Copy reserved, Awaiting cataloguing or Awaiting fulfilment. They appear alongside the status when provided. Some requests may show only a status.

Check your linked store.fanatico.au order for payment, collection and delivery information. Your request may still show Awaiting payment after you pay; we may add Awaiting fulfilment under Status details. Payment alone does not mark the request Completed. Check the store order to see whether your record has been collected or dispatched.

While your request is Pending, you can cancel it immediately from the Cancellation request section without giving a reason. At later stages, send a cancellation request with a reason. We’ll review it and reply; the status changes to Cancelled once approved.

Release schedules and supplier deliveries can change, so arrival dates are estimates. We’ll add an updated estimate to your request when we have one.

Choose Google, an email link or your fanático shop account on the sign-in page. Use the same email address you gave us for your requests. For an email link, open the latest link on the same device and in the same browser where you requested it. Contact the shop if a request is missing or uses an old email address.

While signed in, open a request and send a message in the conversation. For general questions, email orders@fanatico.au. For app feedback, use the form below.